Frequently Asked Questions

Detailed FAQ Sections

General FAQ


What is a group passcode?
Passcodes allow people to join groups without having to ask the group creator to invite you. Simply navigate to the group URL and enter the passcode when prompted, and you will automatically join the group.

What is a group shortname?
Shortnames are an easy way to contact Chatterous groups. It's used as the group e-mail address (<group shortname>@chatterous.com), Gtalk contact(<group shortname>@chatterous.com) and SMS contact(text CHTR <group shortname> <message> to 41411).

How can I join groups?
There are many ways to join a Chatterous group:
  • You can be invited by the group creator or any member of a group.
  • If you know the group passcode and shortname, you can join from jabber/google talk, email, phone or the web.
    • by email
      send @join <passcode> in the body to <group shortname>@chatterous.com
    • by jabber/google talk
      add <group shortname>@chatterous.com to your buddylist and send @join <passcode>
    • by web
      Navigate to the group url (www.chatterous.com/landing/<group shortname>) and enter the passcode
    • by phone
      Text CHTR JOIN <group shortname> <passcode> to 41411
Do you store usernames and passwords when you import my address book?
No, we do not store any usernames or passwords when you import your address book. We only use this information to retrieve your contacts.

Why is my contact "pending"?
When you add a piece of contact information, we need to verify that you are the owner of that email, google talk account or phone number. We send an email for gtalk and jabber contacts and a text message for phone numbers. If you didn't get the email check your junk-mail or try removing and re-adding your contact.

I forgot my password! How can I reset it?
If you have added an email, google talk or phone number, you can use this form. If you have not added any contact information, please send an e-mail to questions@chatterous.com

Why is my group deactivated/deleted?
Groups that have had no activity for 30 days are deactivated. Groups with no activity for 90 days are removed. We notify the group owner prior to deactivation/deletion.

How can I reach you if I have more questions?
Send us an email at: questions@chatterous.com or leave us feedback on the left of this page.